1.1 The service provider is Lodge Private Hire.
1.2 The customer is the person who accepts any offer of service.
1.3 Passenger is the person travelling or in the case of a group the person named on the booking form.
1.4 The service is the transportation service the service provider and the customer agree.
1.5 Booking confirmation is the email sent to confirm the service/ booking.
1.6 Booking is the request for transportation from the customer.
2. Terms of Service
2.1 Prices for the service will be published on the website www.lodgetaxis.com or other prices agreed in writing at the time of confirmation of booking.
2.2 The prices are subject to change without notice. However, prices agreed and confirmed by the service provider and the customer will be held.
2.3 Any changes to the service may result in alteration to the prices, which will reflect any changes to the cost to the service provider.
2.4 Any bookings made for Bank Holidays will attract a additional charge on prices published and quoted by other communication methods.
2.5 Bookings/request for service can be made by telephone, e-mail or through the online booking facility.
2.6 The service provider can cancel any booking/request for service prior to confirmation.
2.7 Where bookings are made by telephone or e-mail the customer will be required to accept terms and conditions.
2.8 The customer must supply all information required by the service provider. This will include flight details, destination addresses, passenger details and baggage details and any other information required by the service provider.
2.9 The service provider will not be responsible for errors in information provided by the customer. All information sent by the customer will be returned to the customer for verification in a booking form and needs to be confirmed.
2.10 The customer will be responsible for checking the details provided in the booking form for accuracy.
2.11 You may amend any details provided in the booking form 24 hours prior to your original booking time.
2.12 The service provider may subcontract work to other agencies from time to time.
2.14 Where there is a big variation to the flights scheduled arrival the service provider will make every effort meet the customer as agreed. However the service provider will not be responsible for delays on account of such circumstances.
2.15 Where the passenger is being met at the airport, our driver will arrive at the airport as arranged. They will wait for a maximum of 2 hours of the flight landing. If the passenger or customer does not either contact the driver or the service provider via the telephone, waiting charges and full fare will be applied.
2.16 The service provider will make every effort to provide a service with minimum inconvenience. However circumstances beyond the control of the service provider may prevent execution of the service. The following are some examples of such circumstances:
· Accidents causing traffic delays
· Restricted vehicular access
· Exceptional or severe weather conditions
· Complying with requests by the law
· Vandalism and terrorism
· Industrial action
· Delays caused by other customers
· Extraordinary changes to flights status.
Any other situation that will affect the provision of the service.
2.17 If the passenger is unable to find the driver on exiting the secure area at an airport or seaport or in the case of other pick up points (the designated pickup point), the passenger must contact either the driver or the service provider via phone. Failure to contact the service provider or the driver will result in 100% of the fare and any other waiting time being charged to the customer.
2.18 The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed time stated in the booking form. The service provider will not incur any liability whatsoever in the event of any delay or no show by the driver. All our vehicles are insured for passenger and third party claims as required by the licensing authority. However, whilst every care is taken, customers property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are advised to check their own travel insurance.
2.19 The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol drugs or and/or whose behaviour is considered to pose a threat to other passengers, the driver, or the vehicle.
3. Cancellation and Booking Fees.
3.1 Once a booking is confirmed the service provider reserves the right to charge the customer a fee of £15.00 in the event of any cancellations.
3.2 OUTBOUND JOURNEYS: Any cancellation advised 1 hour prior to the agreed meeting or pick up time the customer will incur a charge of £15.00.
3.3 INBOUND JOURNEYS: Any cancellation within 2 hours of the agreed meeting or pickup time the customer will incur a charge of 100% of the agreed fare.
3.4 The service provider may agree to waive conditions in 3.1, 3.2, and 3.3, or reduce the charge, only in exceptional circumstance. In such circumstances the service provider may require proof. In enforcing these conditions the service provider will be considerate and consider all representations made by the customer. However in any event the charge made will reflect the cost incurred by the service provider.
3.6 Where a payment has been made by credit card the customer will incur a admin fee. Please contact the office for charges related to card payments. Cash therefore is the most cost effective method of payment. Credit card charges will not be refunded.
3.7 Cancellations can be advised by the customer either by email (Only 48 hours before booking) or via telephone.
3.8 By email: the time and date of receipt when the email reaches the service provider will be deemed to be the time and date of cancellation.
3.9 By telephone: If the customer speaks to a member of the service providers staff a time and date of cancellation will be agreed with the customer which will be deemed to be the time and date of cancellation.
3.11 By telephone: If the customer leaves a message on a answer phone the time and date recorded by the answering machine will be deemed to be the date and time of cancellation.
4. Waiting Charges / Additional Charges.
4.1 Airport pickups are inclusive of 1 hour waiting time. Any waiting time above this grace period will incur a charge of £20 per hour, or part thereof. £25 per hour or part thereof between the hours of 00:00 – 06:00.
4.2 Pickups from other destinations will incur a waiting charge of the above amount, 15 minutes after the booking time.
4.3 Additional charges will apply to the following:
• Bookings between Midnight – 0600 and Bank Holidays
• People Carriers (MPVs)
• London Congestion Charge (where applicable)
• Airport Pickups (Lost luggage, delay within and on aircraft, airport security etc)
• Airport Meet & Greet Service
• Waiting time
• Prestige Vehicles (Price on POA)
• Payment via credit card
5. Methods of payment.
5.1 The following methods of payment are acceptable: Cash is the most cost effective method of payment. We accept most credit and charge cards. All credit card payments incur a booking and admin fee (Contact office for details). UK bank cheques with guarantee card. Company Account payable by cheque or bacs transfer based on agreed terms. Cash in pound sterling only.
6. Other conditions.
6.1 The service provider reserves the right to change any condition without notice. Where a service or booking has been confirmed and the terms conditions have been accepted the conditions at the time of acceptance will prevail.
6.2 Nothing can affect the customers statutory rights.
6.3 These conditions are governed by English law.