Frequently Asked Questions

A: We are primarily based in Harpenden & St Albans and also cover Redbourn, Wheathamstead, Sandridge, Gustard Wood, Blackmore End, Kimpton, Ayot St Lawrence, Flamstead, Markykate, Chiltern Green, St Peters Green and Hatfield. We would be happy to collect passengers arriving at Luton Aiport and take them to any UK destination.
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the St Albans City District Council licensing authority.
A: Yes, we do offer a Fixed Price Policy on our frequent destinations. Other unusual or not common destinations could sometimes be priced via the meter. If you follow the instructions given you will not incur any additional charges. If for any reason your luggage is delayed, or there is a problem with immigration/security then please contact us. We will try our very best to keep any additional charges to a minimum.
A: Our prices are per car, please see our FLEET page for further details. The price you see is the price you pay. You will be charged extra if you choose to pay by credit card. Please contact the office for charges related to card payments. Cash therefore is the most cost effective method of payment.
A: The earlier the better. However, 24 hours would be recommended. If you are making a last minute booking it is best to phone within our office hours (0600 – 2300). If outside office hours, then please leave a voice message and this will be picked up the following morning. If you make an online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
A: Simply fill in the required fields in the Booking Form, especially the boxes marked with asterisks.
A: Yes you can make a booking on the phone our telephone numbers are Harpenden: +44 (0)1582 76 00 86 or +44 (0)1582 760 599 St Albans: +44 (0)1727 856 456 This is often the best method if you are making a last minute booking. Office Hours; 0600 – 2300.
A: Yes, we will endeavour to confirm your online bookings within 24 hours of receipt. If you do not receive this confirmation, please contact us as we may not have received your booking.
A: Yes, we can provide you a service with a combination of vehicles, please use our enquiries email address and ensure that you include the number of passengers in your party and full details of your journey.
A: Yes we are able to provide a 24hour service. There will be an extra charge on Bank Holidays and hours between 0000 – 0600.
A: Your driver will meet you at the Airport’s Departure Set Down area, unless otherwise requested or stated. If you have arranged a ‘Meet & Greet’ service, your driver will be inside the terminal, holding a board with your name and destination on it.
A: If you are unable to locate our driver please ring +44(0)1582 760 599 or +44(0)1727 856 456. The operator will advise you of the driver and give you any contact details, should you require them. If outside office hours, you will have received a text from the driver prior to booking time (if contact mobile number was given). However, we would advise, that you contact the office, prior to boarding if you think you will arrive outside office hours. We can then give you the relevant contact details for your driver
A: We will check the flight status on the day and the driver will arrive at the airport 15 minutes after the flight lands. If you have made other arrangements the driver will arrive according to those arrangements.
A: Yes, please refer to Terms & Conditions, 4.1 – 4.3
A: The majority of customers clear formalities within the free waiting time. Our driver will leave the airport if you do not contact us, 90 minutes after landing. Unfortunately in such circumstances we have no option but to charge the full fare for the journey. In some circumstances we may charge a reduced amount based on costs incurred
A: Though our drivers will make every effort to arrive on time, at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you if we are delayed. These instances are very rare, 99% of the time we are able to meet you as you exit your designated pickup point.
A: You will be charged extra if you choose to pay by credit card. Please contact the office for charges related to card payments. Cash therefore is the most cost effective method of payment.
A: No you do not need to pay in advance.
A: Yes, the credit card transaction will be processed by CardSave and will show as Lodge Private Hire on your statement. This will take place across a secure connection.
A: Absolutely NOT. It is now illegal to smoke in any closed public place and fortunately that includes Taxis.
A: Tipping is not essential, but in the UK, a tip is offered as a sign of appreciation for good service.
A: Yes, you can cancel or postpone a booking. Please see Terms & Conditions
A: Yes, you can get a refund less the cost of the credit card transaction fee agreed with the booking office.
A: It is essential that you book a vehicle capable of carrying your luggage for an efficient transfer from the port. Please see the CARS Page, to determine the type of vehicle you require. Please note that if you do arrive with too much luggage for the vehicle you have booked, we will try our best to get you and your luggage to your destination, but this will often cost extra.
A: Please refer to our Contacts Page

Terms & Conditions

The following terms and conditions apply to all services provided by Lodge Private Hire.

1. Definitions

1.1 The service provider is Lodge Private Hire.

1.2 The customer is the person who accepts any offer of service.

1.3 Passenger is the person travelling or in the case of a group the person named on the booking form.

1.4 The service is the transportation service the service provider and the customer agree.

1.5 Booking confirmation is the email sent to confirm the service/ booking.

1.6 Booking is the request for transportation from the customer.


2. Terms of Service

2.1 Prices for the service will be published on the website or other prices agreed in writing at the time of confirmation of booking.

2.2 The prices are subject to change without notice. However, prices agreed and confirmed by the service provider and the customer will be held.

2.3 Any changes to the service may result in alteration to the prices, which will reflect any changes to the cost to the service provider.

2.4 Any bookings made for Bank Holidays will attract a additional charge on prices published and quoted by other communication methods.

2.5 Bookings/request for service can be made by telephone, e-mail or through the online booking facility.

2.6 The service provider can cancel any booking/request for service prior to confirmation.

2.7 Where bookings are made by telephone or e-mail the customer will be required to accept terms and conditions.

2.8 The customer must supply all information required by the service provider. This will include flight details, destination addresses, passenger details and baggage details and any other information required by the service provider.

2.9 The service provider will not be responsible for errors in information provided by the customer. All information sent by the customer will be returned to the customer for verification in a booking form and needs to be confirmed.

2.10 The customer will be responsible for checking the details provided in the booking form for accuracy.

2.11 You may amend any details provided in the booking form 24 hours prior to your original booking time.

2.12 The service provider may subcontract work to other agencies from time to time.

2.14 Where there is a big variation to the flights scheduled arrival the service provider will make every effort meet the customer as agreed. However the service provider will not be responsible for delays on account of such circumstances.

2.15 Where the passenger is being met at the airport, our driver will arrive at the airport as arranged. They will wait for a maximum of 2 hours of the flight landing. If the passenger or customer does not either contact the driver or the service provider via the telephone, waiting charges and full fare will be applied.

2.16 The service provider will make every effort to provide a service with minimum inconvenience. However circumstances beyond the control of the service provider may prevent execution of the service. The following are some examples of such circumstances:

· Accidents causing traffic delays

· Restricted vehicular access

· Exceptional or severe weather conditions

· Complying with requests by the law

· Vandalism and terrorism

· Industrial action

· Delays caused by other customers

· Extraordinary changes to flights status.

Any other situation that will affect the provision of the service.

2.17 If the passenger is unable to find the driver on exiting the secure area at an airport or seaport or in the case of other pick up points (the designated pickup point), the passenger must contact either the driver or the service provider via phone. Failure to contact the service provider or the driver will result in 100% of the fare and any other waiting time being charged to the customer.

2.18 The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed time stated in the booking form. The service provider will not incur any liability whatsoever in the event of any delay or no show by the driver. All our vehicles are insured for passenger and third party claims as required by the licensing authority. However, whilst every care is taken, customers property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are advised to check their own travel insurance.

2.19 The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol drugs or and/or whose behaviour is considered to pose a threat to other passengers, the driver, or the vehicle.


3. Cancellation and Booking Fees.

3.1 Once a booking is confirmed the service provider reserves the right to charge the customer a fee of £15.00 in the event of any cancellations.

3.2 OUTBOUND JOURNEYS: Any cancellation advised 1 hour prior to the agreed meeting or pick up time the customer will incur a charge of £15.00.

3.3 INBOUND JOURNEYS: Any cancellation within 2 hours of the agreed meeting or pickup time the customer will incur a charge of 100% of the agreed fare.

3.4 The service provider may agree to waive conditions in 3.1, 3.2, and 3.3, or reduce the charge, only in exceptional circumstance. In such circumstances the service provider may require proof. In enforcing these conditions the service provider will be considerate and consider all representations made by the customer. However in any event the charge made will reflect the cost incurred by the service provider.

3.6 Where a payment has been made by credit card the customer will incur a admin fee. Please contact the office for charges related to card payments. Cash therefore is the most cost effective method of payment. Credit card charges will not be refunded.

3.7 Cancellations can be advised by the customer either by email (Only 48 hours before booking) or via telephone.

3.8 By email: the time and date of receipt when the email reaches the service provider will be deemed to be the time and date of cancellation.

3.9 By telephone: If the customer speaks to a member of the service providers staff a time and date of cancellation will be agreed with the customer which will be deemed to be the time and date of cancellation.

3.11 By telephone: If the customer leaves a message on a answer phone the time and date recorded by the answering machine will be deemed to be the date and time of cancellation.


4. Waiting Charges / Additional Charges.

4.1 Airport pickups are inclusive of 1 hour waiting time. Any waiting time above this grace period will incur a charge of £20 per hour, or part thereof. £25 per hour or part thereof between the hours of 00:00 – 06:00.

4.2 Pickups from other destinations will incur a waiting charge of the above amount, 15 minutes after the booking time.

4.3 Additional charges will apply to the following:

• Bookings between Midnight – 0600 and Bank Holidays

• People Carriers (MPVs)

• London Congestion Charge (where applicable)

• Airport Pickups (Lost luggage, delay within and on aircraft, airport security etc)

• Airport Meet & Greet Service

• Waiting time

• Prestige Vehicles (Price on POA)

• Payment via credit card


5. Methods of payment.

5.1 The following methods of payment are acceptable: Cash is the most cost effective method of payment. We accept most credit and charge cards. All credit card payments incur a booking and admin fee (Contact office for details). UK bank cheques with guarantee card. Company Account payable by cheque or bacs transfer based on agreed terms. Cash in pound sterling only.


6. Other conditions.

6.1 The service provider reserves the right to change any condition without notice. Where a service or booking has been confirmed and the terms conditions have been accepted the conditions at the time of acceptance will prevail.

6.2 Nothing can affect the customers statutory rights.

6.3 These conditions are governed by English law.